This Privacy Policy explains how Couture Care handles personal data in connection with its website, inquiries, bookings, and workshop services for tailoring, clothing alterations, garment remodelling, and upcycling in Japan.
Subject to applicable law, you may request access to the personal data we hold about you, ask for correction of inaccurate information, and request deletion or restriction where appropriate. You may also object to certain processing or withdraw consent where processing is based on consent. Some requests may be limited where we must keep information for legal, accounting, or operational reasons.
To make a privacy request, use the contact details in this policy and describe the information or action you are requesting. We may ask for enough information to confirm your identity and locate the relevant records. If a request cannot be fully satisfied, we will explain the reason to the extent required by law.
We keep personal data only for as long as needed to handle inquiries, manage bookings, carry out project work, maintain business records, meet payment and accounting obligations, resolve disputes, and comply with applicable legal requirements. When data is no longer needed, we delete it or otherwise handle it in a way that prevents further use, subject to any legal retention duty.
If we make material changes, we will update the policy text on this page and may provide an additional notice where appropriate. The revised version applies from the stated effective date. We encourage you to review this policy periodically so that you remain informed about how information is handled.
We may collect contact details, project information, garment and material details, booking records, payment-related information, communication content, and technical data such as device and usage information. Where a customer supplies garments or materials for review, we may also process information needed to assess construction, condition, fit limitations, and requested design changes.
We receive personal data directly from you when you make an inquiry, request a consultation, submit a contact form, book a workshop visit, or communicate with us by phone, email, or in person. We also collect information generated through website use, booking handling, and internal records created during assessment, quotation, approval, remodelling, review, and collection.
We may use session cookies, persistent cookies, and similar technologies. Session cookies help the site function during a visit. Persistent cookies may remember basic preferences or support repeat visits. Analytics or performance cookies may help us understand how the site is used and whether pages and forms operate correctly. We do not use cookies to promise service outcomes or to identify garments beyond the information you provide.
You can manage cookies through your browser settings and, where available, through on-site preference controls. Disabling some cookies may affect site functions such as form handling, session continuity, or basic performance measurement. We do not rely on cookies to collect more information than is needed for the operation of the website and related services.
We use personal data to respond to inquiries, arrange consultations, assess garments and materials, prepare quotations, obtain design approval, carry out remodelling or alteration work, manage collection and follow-up, process payments, maintain business records, operate and secure the website, and comply with legal obligations. We may also use information to communicate about project status, fit or finish review, and related administrative matters.
We may share personal data with service providers that support website operation, communication handling, record keeping, payment processing, or other administrative functions. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations. We do not sell personal data.
We may disclose personal data to public authorities, courts, or other parties when required to comply with legal obligations, respond to lawful requests, protect our rights, or address security, fraud, or misuse concerns. We may also share information where necessary to establish, exercise, or defend legal claims.
